Ladies Omega Hooded Sweater

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

• package your products safely and securely for protection during transit;

•products should be returned within its original labels and packaging;

•clearly mark your return reference number on the outside of the parcel; and

• include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products

You can return an unwanted product directly to EpiCtee at your own courier cost provided:

2: Damaged and faulty products

If we accidentally deliver a damaged or faulty product to you, then please notify us within 24 hours by logging a return on our website or email sales@epictee.co.za and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or refund you within 10 days of the return.

 

The following will NOT be regarded as damaged and faulty and will not entitle you to a return the product.

3. Want to exchange

You can return a product for exchange directly to EpiCtee at your own courier cost provided:

4. Not what you ordered

If we accidentally deliver the wrong product to you, or if the product is missing any accessories or parts, then please notify us within 24 hours by logging a return on our website or email sales@epictee.co.za and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice

deliver the correct product to you as soon as possible (if the correct product is available); or refund you within 10 days of the return.